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Terms and Conditions
We advise you to print and keep safe a copy of these Terms and Conditions.
Our terms and conditions apply to all transactions on the eBrash web site and are set out below. Please read through these carefully before placing your order and then print a copy for future reference. Please also read our Data Protection section regarding personal information provided by you. You may also wish to read the Ordering Information section.
Purchase and Delivery: To purchase from us you must be a resident in the United Kingdom, the Channel Islands, the Isle of Man or the Republic of Ireland.
We make every effort to deliver goods within the estimated timescales of up to seven days, however delays are occasionally inevitable, and time for delivery shall not be of the essence. We may deliver the goods in several consignments but will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery then you will be notified by email and given the opportunity to cancel the contract. We will refund any money paid by you.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
International Orders: You must contact us if you do not live within our shipping region outlined above. This is to arrange alternative shipping arrangements, the cost of this will be covered by the customer. Failure to contact us before ordering will result in the order being cancelled
Price: The price you pay is the price displayed on this website at the time we receive your order apart from the following exception. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of cancelling your order. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Payment: We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Returns and Refunds: All orders are entitled to a "cooling off" period which complies to Consumer Protection (Distance Selling) Regulations 2000 act which in effect allows you to return your purchase within 14 days of delivery for a full refund providing the product is unused and in new condition. The cooling off period does not allow you to trial or use the goods and returns of none faulty goods are not normally entitled to a postage refund. All product compatibility queries should be e-mailed to sales@brash-scales.co.uk prior to placing orders to avoid ordering unsuitable products.
Great care is taken with packaging and your order should reach you in perfect condition but should any product arrive damaged we will arrange to have the product changed.
If you suspect a problem with your order, please provide as much information by e-mail to sales@brash-scales.co.uk prior to returning the goods for return authorisation and further instruction.
All goods (except those deemed as consumable) are provided with at least 12 months warranty from the date of delivery.
Please retain all original packaging and accessories in case you need to return your product at any stage during the warranty period.
Conditions and Limitations: Brash liability shall be limited to repair or replacement of components which are defective owing to manufacturing or material defects.
Brash assume no other liability than this, not even liability for indirect losses caused by the defect concerned, including operating losses, loss of profits, or damage caused to real property or moveable property occurring while the product concerned is the possession of the Buyer.
The Buyer alone shall bear the responsibility and risk involved as to whether the products are suitable for the application intended. Brash assumes no liability in this connection.
Brash assumes no liability for defects which occur due to use of any products for purposes for which they are not intended, or for defects which occur owing to incorrect installation, corrosion, ultraviolet degradation, lack of maintenance, or any alteration or repair of the product carried out incorrectly by the Buyer. Finally, Brash assumes no liability for normal wear and tear, or for depreciation of value.
Nor do Brash assume any liability for service carried out by anyone other than authorised representatives of Brash, unless such service is carried out pursuant to guidelines laid down by ourselves and in accordance with good craftsmanship.
The Buyer shall inform Brash in writing of any defects with no undue delay once defects have been registered. Products being dealt with under the warranty shall be returned to Brash for repair unless any other agreement has been reached in writing
Brash shall not cover costs incurred by the Buyer in connection with the transport involved in a warranty case. Such costs shall be met by the Buyer in full.
Software: If you order software from us you will also be bound by the terms of the software license supplied with the software.
Law: The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.
Complaints: If you have any complaints about the service provided then you may contact us on sales@brash-scales.co.uk.
We endeavour to respond to all complaints within 5 working days.
These terms and conditions do not affect your statutory rights as a consumer.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
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