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I Think the product I have purchased is faulty or has developed a fault?
Please submit a support ticket and include the serial number of the machine along with information about the fault. A member of our support team will deal with the issue and should the product need returning to us supply you with an RMA number.
All scales come complete with minimum 12 month warranty, some items such as A&D balances can have a 5 year warranty. Brash will arrange the repair or replacement of any item under warranty. This does not effect you statutory rights. |
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I would like to arrange a calibration for my machine.
Please contact our support department on 02920488124, they can advise you on returning the machinne for calibration or having one of our engineer attend your site. You may also have our engineer calibrate other machines when he attends your site. |
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How long is the warranty period?
With your purchase you will have received a warranty card, this states how long the warranty lasts. Generaly A&D Warranty periods are 2 or 5 years. Most other manufacturers are 12 months. If you are not sure please submit a suport ticket through our suport system. |
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Why Should I buy From Brash
D Brash & Sons has been established since 1879 and is one of the UK's leading independent suppliers of weighing equipment. We specialise in Sales, Service, Repairs, Hire and Calibration and we are distributors for a number of leading manufactures such as Mettler Toledo, Salter, Digi, A&D Precisa, Ohaus and Seca.
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Are All Platform Scales Same
No:
When buying a platform scale you need to consider the life expectancy of the unit and availability of parts, Brash expect our platform scales to give many years of trouble free service.
At Brash we only supply platforms that have been approved by our own team of technical experts and contain parts such as Load Cells that are readably available, and not far eastern copies, that's why when you buy a Platform scale from Brash you can be sure that you are getting the very best in quality and service.
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Should I get my weighing equipment serviced?
Brash recommend that you get all equipment serviced and calibrated by a reputable company at least once every twelve months.
If you purchased your scale from Brash On-line we will give you 25% off our standard service rates. Brash Are ISO approved and Members of the United Kingdom Weighing Federation.
Visit our Corporate Site for more information. |
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